Frequently Asked Questions

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Our soft play equipment is recommended for children 6 months to 5 years old. Adult supervision is required at all times during the rental. 

 No. Our equipment is designed specifically for young children up to 5 years old. Adults and older children should not climb, sit, or play on the equipment.

Yes. A signed Rental Agreement and Liability Waiver are required for every reservation. These documents will be sent electronically after your booking request has been approved and must be completed before your event date. If the documents are not received, your reservation is not confirmed. 

The person signing the Rental Agreement and Liability Waiver must be at least 18 years old and is responsible for ensuring that all safety rules are followed throughout the rental period.

 Yes. We carry commercial general liability insurance to help protect our business and provide peace of mind when setting up at homes, parks, and event venues. Some venues may require proof of insurance, and certificates can be provided upon request once your booking is confirmed. 

 Absolutely! Every piece of equipment is thoroughly cleaned and sanitized before and after every rental.

 Yes! We handle delivery, professional setup, and pickup so you can relax and enjoy your event. 

 No. Once our team has completed the setup, the equipment should not be moved. If adjustments are needed, please contact us before making any changes. 

 Yes! While our soft play equipment is primarily intended for indoor events, we also offer select outdoor setups.

To ensure everyone's safety, outdoor setups must be:

• On a hard, level surface such as concrete or pavement.
• Located under a pavilion, pergola, event tent, or another approved overhead covering to protect the equipment and children from direct sun and weather.
• Clean, dry, and easily accessible.

At this time, we do not set up on  dirt, sand, gravel, or other uneven surfaces.

If you're unsure whether your venue qualifies, send us a photo of the setup area and we'll be happy to confirm before your event.

South Florida weather can change quickly. We strongly suggest having a backup setup location, preferably indoors in case of rain or unsafe weather conditions. 

Yes. Due to South Florida's extreme heat, we require placing the soft play equipment in a shaded area to help protect children from hot surfaces and to preserve the quality and safety of our equipment.

Customers are responsible for any damage caused by misuse or neglect. Please follow all safety rules provided.

 Yes. A $100 non-refundable retainer is required to reserve your event date. Your booking is not confirmed until the retainer has been received.

 We accept major credit/debit cards and Zelle. We are a cashless company. 

• Cancellation within 24 hours of Booking: Full refund including the $100 non-refundable retainer.
• Cancellation made 7 days or more before the event: One complimentary reschedule to another available date within 12 months of the original event date
• Cancellation made less than 7 days before the scheduled event: will result in the forfeiture of all payments made, including the retainer and any remaining balance paid.
• If Little Explorers Soft Play must cancel due to unsafe weather conditions, the reservation may be rescheduled within 12 months of the original event date, subject to availability. No refund will be offered for weather-related cancellations.

 We proudly serve families throughout Broward, Miami-Dade, and Palm Beach Counties. If you’re unsure whether you’re within our service area, contact us—we’re happy to help! 

Delivery, setup, and pickup are included for events located within 10 miles of our standard service area.

Events located outside our standard 10-mile service area may be subject to an additional travel fee. Any applicable delivery fee will be provided with your quote before your reservation is confirmed.

Sales tax will be added to all rentals as required by Florida Law.